Telephone nr : 0031 628253739
From Monday till Sunday
You can send me an email to “ firstname.lastname@example.org. We will reply in 2 days.
How long does it take before I receive my package ?
– We are wrapping the order within 5 working days. – We send to France and Belgium with the shipping company www.DPD.com
– When the package is ready for shipment, you will receive a confirmation in your email.
– From DPD, you will be receiving an email with the track and trace link to follow up the status of your shipment.
What are delivery costs ?
– The prices in the shop do NOT include the delivery costs.
– For France and Germany = 14 euro
– For Belgium = 12 euro
– During the ordering process, you can add the delivery costs and they will be added automatically on your final invoice.
How do we pack the products?
– We try to use recycled carton boxes as much as possible.
– The wrapping is included in the price of each product in our shop.
– With the product, we offer a free chocolate and shells around the baskets when possible !
Can I return the product?
– Yes, you can return the product within 2 weeks
– We are not offering free return shipment.
– These will be on your own expenses. – You can send me an email when you want to return to email@example.com
– I can offer you to send a return ticket to your email address.
What is the origin of the products ?
– The baskets and plastic buckets are Fairtrade products
– Fabrication in Senegal
– No child labour
– The rugs are handmade in India without any chemicals additions. The rugs are not subject to child labour either